Policies
We like to keep things light around here, but to ensure everyone is respected and on the same page, we’ve outlined our cancellation and rescheduling policies below:
Cancellations
If you need to cancel a lesson, please notify us at least 24 hours in advance. Failure to provide sufficient notice will result in being charged for the missed lesson, and it will not be eligible for rescheduling.
Rescheduling
If you need to move your lesson to a different time and provide at least 24 hours' notice, we’re happy to help you schedule a make-up lesson. Make-ups must be scheduled in accordance with the terms of your lesson plan.
Plan-Specific Rescheduling Allowances
We offer two flexible plans to accommodate your lifestyle:
Vacationers Plan
Includes 12 reschedules per year
Perfect for students with dynamic schedules or frequent travel
Reschedules can be used anytime within the calendar year
Home Body Plan
Includes 6 reschedules per year at a reduced lesson cost
Ideal for students with a more consistent routine
Use your reschedules strategically within the calendar year
Additional Notes
Unused reschedules do not roll over to the following year.
Please reach out promptly if you need to cancel or reschedule so we can assist you effectively.
By adhering to these policies, you help us maintain fairness and respect for everyone’s time. Thank you for choosing Rock Hands Music!
If you have any questions or need assistance with your scheduling, feel free to contact us.